FAQ
Commonly asked questions and answers.
Why should I use Pen Media to create my website?
Maybe you created your own website and the design didn't turn out quite how you anticipated, or you have an outdated website that needs to be updated but you don't want to spend a lot. For us, quality and good service do not have to be expensive. We are committed to helping small businesses and have long standing success and many happy clients.
Will you really design my site for free?
Yes. Each project starts with a free design demo to show you what we're capable. This ensures you are 100% happy with our work before you pay us a dime. Once you approve your design and submit payment, we'll work with you to make any changes and complete your site.
What's included in the monthly service fee?
The monthly service fee includes hosting, SSL certificate, ongoing maintenance and support for our clients to ensure that their websites remain up-to-date and functioning properly. This can include things like updating content, fixing any bugs or issues that arise, and making sure that the website is compatible with the latest web standards and technologies.
What platform will my new site be built on?
We build our sites on a proprietary website building platform that only digital agencies have access to and is specifically designed for building small business websites. We use Rackspace and AWS to provide reliable, rock-solid hosting and all of our sites include an SSL Certificate and are loaded on a 256-bit encrypted https: connection for added security.
Will my new website look good on smartphones?
Yes. All of the websites we design are built to be responsive, meaning that they will automatically adjust to fit the screen size of any device. This ensures that your website will look great and be easy to use on desktop computers, laptops, tablets, and smartphones.
Do you offer SEO optimization as part of your services?
Yes, we offer SEO optimization as part of our website design and development services. This includes optimizing the content and structure of your website to improve its visibility and ranking in search engine results pages.
Can I use my domain from my previous site?
Yes. It is generally possible to use a domain from your previous site for your new website as long as you still own it. Depending on your hosting provider, there may be a process or fee for transferring your domain to a new website. Our team will be happy to assist you.
Do you work with businesses outside of [City]?
Yes — we work with small businesses all over Australia. Any communication can be done via phone, email, or a virtual meeting, so it doesn't matter where you're located.
